Privacy Policy

Personal Information We Collect

When you interact with our Services, we may collect the following categories of personal information:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card details, transaction specifics, and account numbers.
• Account information: usernames, passwords, security questions, and preferences.
• Transaction information: viewed items, cart contents, wishlists, purchases, and returns.
• Communications: customer support inquiries and correspondence.
• Device information: device type, browser details, IP address, and unique identifiers.
• Usage information: interaction patterns and navigation behavior.

Sources of Personal Information

We collect personal information from the following sources:

• Directly from you (account creation, communications, orders)
• Automatically through cookies and similar technologies
• Service providers acting on our behalf
• Partners or third parties

How We Use Your Personal Information

We use the information we collect to:

• Provide, improve, and maintain our Services, process payments, and fulfill orders
• Support marketing and advertising campaigns
• Prevent fraud and maintain security
• Communicate with you about orders, products, and services
• Comply with legal obligations

Disclosure of Personal Information

We may share your information with:

• Vendors and service providers
• Business and marketing partners
• Third parties with your consent
• Affiliates
• Parties involved in business transactions or legal proceedings

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of external sites and provide no endorsement or guarantees regarding their content or policies.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from minors.

Security and Retention

While we implement reasonable security measures, no method of transmission or storage is completely secure. We retain personal information as long as necessary for operational needs, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request deletion of your data
• Correct inaccurate information
• Receive portable copies of your data
• Manage your communication preferences

Complaints

If you have concerns about our data practices, you may contact us directly or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred internationally. We use Standard Contractual Clauses or equivalent mechanisms to ensure adequate protection for data transfers outside of the EEA and UK.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@propeptide.com
Location: Business Bay, Dubai, UAE